Facebook is receiving a lot of attention because it has banned advertising for cryptocurrency-related services. Officially, the ban is worded like this: “Ads must not promote financial products and services that are frequently associated with misleading or deceptive promotional practices, such as binary options, initial coin offerings, or cryptocurrency.” (For the record, we think such a ban is a good policy when there are ads encouraging people to cash-out their IRAs to invest in Bitcoin.) While banning cryptocurrency ads may be getting the publicity today, Facebook has banned lots of products and services from advertising on its platform.

Facebook Advertising Policies | Click here

Below is a list of some (but not all} products and services that are banned by Facebook. Those that are “conditional” have certain prohibitions that are included in the description. NOTE: Facebook changes these policies whenever it wants to, so refer to Facebook’s guidelines for the most current policies.

Illegal Products or Services

Ads must not constitute, facilitate, or promote illegal products, services or activities. Ads targeted to minors must not promote products, services, or content that are inappropriate, illegal, or unsafe, or that exploit, mislead or exert undue pressure on the age groups targeted.

Tobacco Products

Ads must not promote the sale or use of tobacco products and related paraphernalia.

Drugs & Drug-Related Products

Ads must not promote the sale or use of illegal, prescription, or recreational drugs.

Unsafe Supplements

Ads must not promote the sale or use of unsafe supplements, as determined by Facebook in its sole discretion.

Weapons, Ammunition, or Explosives

Ads must not promote the sale or use of weapons, ammunition, or explosives.

Surveillance Equipment

Ads may not promote the sale of spy cams, mobile phone trackers or other hidden surveillance equipment.

Payday or Cash Advance Loans

Ads must not promote payday loans, paycheck advances or any other short-term loan intended to cover someone’s expenses until their next payday.

Penny Auctions

Ads may not promote penny auctions, bidding fee auctions or other similar business models.

Counterfeit Documents

Ads may not promote fake documents, such as counterfeit degrees, passports or immigration papers.

Multilevel Marketing

(Conditional)

Ads promoting income opportunities must fully describe the associated product or business model, and must not promote business models offering quick compensation for little investment, including multilevel marketing opportunities.

Alcohol

(Conditional)

Ads that promote or reference alcohol must comply with all applicable local laws, required or established industry codes, guidelines, licenses and approvals, and include age and country targeting criteria consistent with Facebook’s targeting guidelines and applicable local laws. Note that ads promoting or referencing alcohol are prohibited in some countries, including but not limited to: Afghanistan, Brunei, Bangladesh, Egypt, Gambia, Kuwait, Libya, Lithuania, Norway, Pakistan, Russia, Saudi Arabia, Turkey, United

Adult Products or Services

(Only family planning and Contraception) (Conditional)

Ads must not promote the sale or use of adult products or services, except for ads for family planning and contraception. Ads for contraceptives must focus on the contraceptive features of the product, and not on sexual pleasure or sexual enhancement, and must be targeted to people 18 years or older.

Dating

(Conditional)

Ads for online dating services are only allowed with prior written permission.

Real Money Gambling

(Conditional)

Ads that promote or facilitate online real money gambling, real money games of skill or real money lotteries, including online real money casino, sports books, bingo, or poker, are only allowed with prior written permission. Authorized gambling, games of skill or lottery ads must target people 18 years or older who are in jurisdictions for which permission has been granted.

State Lotteries

(Conditional)

Lotteries run by government entities may advertise on Facebook, provided the ads are targeted in accordance with applicable law in the jurisdiction in which the ads will be served and only target people in the jurisdiction in which the lottery is available.

Online Pharmacies

(Conditional)

Ads must not promote the sale of prescription pharmaceuticals. Ads for online and offline pharmacies are only permitted with prior written permission.

Supplements

(Conditional)

Ads that promote acceptable dietary and herbal supplements may only target people who are at least 18 years of age.

Subscription Services

(Conditional)

Ads for subscription services, or that promote products or services that include negative options, automatic renewal, free-to-pay conversion billing products, or mobile marketing are subject to our subscription services requirements.

Financial Services

(Conditional)

Ads promoting credit card applications or financial services with accredited institutions must clearly provide sufficient disclosure regarding associated fees, including APR percentages transaction fees, within the ad’s landing page. Ads promoting loans or insurance services must not directly request the input of a person’s financial information, including credit card information.

Student Loan Services

(Conditional)

Ads promoting student loan services must be targeted to people 18 years or older. Ads must not promote misleading or deceptive services related to student loan consolidation, forgiveness, or refinancing.

istock

Here are two reasons why you shouldn’t use acronyms in your advertisements.

Example #1 | As hard as it is to believe, a portion of your intended audience won’t know what you are talking about.

In 2015, we explained that the acronym SMB (for “small and medium business”) is used constantly by those who work as marketers at large companies or startups that sell products to small and medium businesses. However, as we explained in 2015, SMB is rarely, if ever, used by small business owners. Even CEOs of medium size businesses don’t know what the “M” stands for. Unfortunately, those marketers use the term so much at work, they start using “SMB” when they name products.  I promise: SMB is not in the vocabulary of small business owners. Even Google doesn’t understand what SMB means.

Example #2 | When purchasing your product, customers are thinking about their problem or need, not what your acronym means.

While listening to an NFL football playoff game on my car radio recently, I heard an announcer read an ad (like in the old days) for Valvoline oil. During the ad, the announcer used the acronym D-I-Y (as in “do-it-yourself.”) As the ad ended and the announcers went back to talking about the game, the announcer who didn’t read the ad asked, “Hey, what does DIY mean?”

The announcer who had read the commercial laughed and said, “It means ‘do it yourself.’ But don’t feel bad. I had to look it up earlier in the season.”

My first thought was, “Who possibly can’t know what DIY means?” But then I remembered all the times I’ve been in my favorite independent hardware store with a question like, “I need one of those white plastic round things you attached to a drain.”

“Do you mean ‘PVC?'” the clerk asks, trying not to chuckle.

Bottomline

If you spend money on advertising, make sure that every word counts. Acronyms may be good ways to filter out those who aren’t your desired customer or speed up conversations among a specific tribe of professionals or specialists. But are you positive every potential customer knows what your acronym means?

Suggestion

Customers are more emotionally engaged with their personal problems than they are with our acronyms. Drop the acronyms and explain how your product solves their problem.

istock

It has been several years since the Federal Trade Commission issued regulations regarding commercial endorsements by individuals for products in exchange for money or anything of value. However, the FTC regularly issues guidance related to how those regulations apply to new forms of media, like those that emerge with new types of online content channels, social media or communities of any type. In short, the FTC requires transparency by the marketer and the endorser (or, influencer) that lets consumers know that a paid relationship exists. Here are 50+ answers to some of the Federal Trade Commission’s most frequently asked questions about endorsements and influencer marketing.

But first, here’s more information about endorsement regulations from the FTC

If you are doing research on the topic of online influencer marketing or any type of paid endorsement, here is some suggested reading. Note: Some of can be rather dense legalese.

• Federal Trade Commission Guides to the current regulations regarding paid endorsements by individuals.
• The FTC publication .com Disclosures is a PDF “staff guidance document” that describes various issues that marketers should consider as they develop promotional activities for online media to ensure that they comply with the law.
• The questions and answers found in this article are from the FTC.gov resource, “The FTC’s Endorsement Guides: What People Are Asking.”

The 50+ answers below are categorized in the follow sections

• Introduction
• About the Endorsement Guides
• When Does the FTC Act Apply to Endorsements?
• Product Placements
• Endorsements by Individuals on Social Networking Sites
• How Should I Disclose That I Was Given Something for My Endorsement?
• Other Things for Endorsers to Know
• Social Media Contests
• Online Review Programs
• Soliciting Endorsements
• What Are an Advertiser’s Responsibilities for What Others Say in Social Media?
• What About Intermediaries?
• What About Affiliate or Network Marketing?
• Expert Endorsers Making Claims Outside of Traditional Advertisements
• Employee Endorsements
• Using Testimonials That Don’t Reflect the Typical Consumer Experience
• Where Can I Find Out More?

Introduction

Suppose you meet someone who tells you about a great new product. She tells you it performs wonderfully and offers fantastic new features that nobody else has. Would that recommendation factor into your decision to buy the product? Probably. Now suppose the person works for the company that sells the product – or has been paid by the company to tout the product. Would you want to know that when you’re evaluating the endorser’s glowing recommendation? You bet. That common-sense premise is at the heart of the Federal Trade Commission’s (FTC) Endorsement Guides.

The Guides, at their core, reflect the basic truth-in-advertising principle that endorsements must be honest and not misleading. An endorsement must reflect the honest opinion of the endorser and can’t be used to make a claim that the product’s marketer couldn’t legally make. In addition, the Guides say if there’s a connection between an endorser and the marketer that consumers would not expect and it would affect how consumers evaluate the endorsement, that connection should be disclosed. For example, if an ad features an endorser who’s a relative or employee of the marketer, the ad is misleading unless the connection is made clear. The same is usually true if the endorser has been paid or given something of value to tout the product. The reason is obvious: Knowing about the connection is important information for anyone evaluating the endorsement.

Say you’re planning a vacation. You do some research and find a glowing review on someone’s blog that a particular resort is the most luxurious place he has ever stayed. If you knew the hotel had paid the blogger hundreds of dollars to say great things about it or that the blogger had stayed there for several days for free, it could affect how much weight you’d give the blogger’s endorsement. The blogger should, therefore, let his readers know about that relationship.

Another principle in the Guides applies to ads that feature endorsements from people who achieved exceptional, or even above average, results. An example is an endorser who says she lost 20 pounds in two months using the advertised product. If the advertiser doesn’t have proof that the endorser’s experience represents what people will generally achieve using the product as described in the ad (for example, by just taking a pill daily for two months), then an ad featuring that endorser must make clear to the audience what the generally expected results are.

Here are answers to some of the FTC’s most frequently asked questions from advertisers, ad agencies, bloggers, and others.

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About the Endorsement Guides

Do the Endorsement Guides apply to social media?

Yes. Truth in advertising is important in all media, whether they have been around for decades (like, television and magazines) or are relatively new (like, blogs and social media).

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Isn’t it common knowledge that bloggers are paid to tout products or that if you click a link on a blogger’s site to buy a product, the blogger will get a commission?

No. Some bloggers who mention products in their posts have no connection to the marketers of those products – they don’t receive anything for their reviews or get a commission. They simply recommend those products to their readers because they believe in them. Moreover, the financial arrangements between some bloggers and advertisers may be apparent to industry insiders, but not to everyone else who reads a particular blog. Under the law, an act or practice is deceptive if it misleads “a significant minority” of consumers. Even if some readers are aware of these deals, many readers aren’t. That’s why disclosure is important.

Are you monitoring bloggers?

Generally not, but if concerns about possible violations of the FTC Act come to the FTC’s attention, they will evaluate them case by case. If law enforcement becomes necessary, their focus usually will be on advertisers or their ad agencies and public relations firms. Action against an individual endorser, however, might be appropriate in certain circumstances.

Does the FTC hold online reviewers to a higher standard than reviewers for paper-and-ink publications?

No. The FTC Act applies across the board. The issue is – and always has been – whether the audience understands the reviewer’s relationship to the company whose products are being recommended. If the audience understands the relationship, a disclosure isn’t needed.

If you’re employed by a newspaper or TV station to give reviews – whether online or offline – your audience probably understands that your job is to provide your personal opinion on behalf of the newspaper or television station. In that situation, it’s clear that you did not buy the product yourself – whether it’s a book or a car or a movie ticket. On a personal blog, a social networking page, or in similar media, the reader might not realize that the reviewer has a relationship with the company whose products are being recommended. Disclosure of that relationship helps readers decide how much weight to give the review.

What is the legal basis for the Guides?

If an endorser is acting on behalf of an advertiser, what she or he is saying is usually going to be commercial speech – and commercial speech violates the FTC Act if it’s deceptive. The FTC conducts investigations and brings cases involving endorsements under Section 5 of the FTC Act, which generally prohibits deceptive advertising.

The Guides are intended to give insight into what the FTC thinks about various marketing activities involving endorsements and how Section 5 might apply to those activities. The Guides themselves don’t have the force of law. However, practices inconsistent with the Guides may result in law enforcement actions for violations of the FTC Act. Although there are no fines for violations of the FTC Act, law enforcement actions can result in orders requiring the defendants in the case to give up money they received from their violations.

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When Does the FTC Act Apply to Endorsements?

I’m a blogger. I heard that every time I mention a product on my blog, I have to say whether I got it for free or paid for it myself. Is that true?

No. If you mention a product you paid for yourself, there isn’t an issue. Nor is it an issue if you get the product for free because a store is giving out free samples to its customers.

The FTC is only concerned about endorsements that are made on behalf of a sponsoring advertiser. For example, an endorsement would be covered by the FTC Act if an advertiser – or someone working for an advertiser – pays you or gives you something of value to mention a product. If you receive free products or other perks with the expectation that you’ll promote or discuss the advertiser’s products in your blog, you’re covered. Bloggers who are part of network marketing programs where they sign up to receive free product samples in exchange for writing about them also are covered.

What if all I get from a company is a $1-off coupon, an entry in a sweepstakes or a contest, or a product that is only worth a few dollars? Does that still have to be disclosed?

The question you need to ask is whether knowing about that gift or incentive would affect the weight or credibility your readers give to your recommendation. If it could, then it should be disclosed. For example, being entered into a sweepstakes or a contest for a chance to win a thousand dollars in exchange for an endorsement could very well affect how people view that endorsement. Determining whether a small gift would affect the weight or credibility of an endorsement could be difficult. It’s always safer to disclose that information.

Also, even if getting one free item that’s not very valuable doesn’t affect your credibility, continually getting free stuff from an advertiser or multiple advertisers could suggest you expect future benefits from positive reviews. If a blogger or other endorser has a relationship with a marketer or a network that sends freebies in the hope of positive reviews, it’s best to let readers know about the free stuff.

Even an incentive with no financial value might affect the credibility of an endorsement and would need to be disclosed. The Guides give the example of a restaurant patron being offered the opportunity to appear in television advertising before giving his opinion about a product. Because the chance to appear in a TV ad could sway what someone says, that incentive should be disclosed.

What if I upload a video to YouTube that shows me reviewing several products? Should I disclose when I got them from an advertiser?

Yes. The guidance for videos is the same as for websites or blogs.

What if I return the product after I review it? Should I still make a disclosure?

That might depend on the product and how long you are allowed to use it. For example, if you get free use of a car for a month, we recommend a disclosure even though you have to return it. But even for less valuable products, it’s best to be open and transparent with your readers.

I have a website that reviews local restaurants. It’s clear when a restaurant pays for an ad on my website, but do I have to disclose which restaurants give me free meals?

If you get free meals, you should let your readers know so they can factor that in when they read your reviews. Some readers might conclude that if a restaurant gave you a free meal because it knew you were going to write a review, you might have gotten special food or service.

Several months ago a manufacturer sent me a free product and asked me to write about it in my blog. I tried the product, liked it, and wrote a favorable review. When I posted the review, I disclosed that I got the product for free from the manufacturer. I still use the product. Do I have to disclose that I got the product for free every time I mention it in my blog?

It might depend on what you say about it, but each new endorsement made without a disclosure could be deceptive because readers might not see the original blog post where you said you got the product free from the manufacturer.

A trade association hired me to be its “ambassador” and promote its upcoming conference in social media, primarily on Facebook, Twitter, and in my blog. The association is only hiring me for five hours a week. I disclose my relationship with the association in my blogs and in the tweets and posts I make about the event during the hours I’m working. But sometimes I get questions about the conference in my off time. If I respond via Twitter when I’m not officially working, do I need to make a disclosure? Can that be solved by placing a badge for the conference in my Twitter profile?

You have a financial connection to the company that hired you and that relationship exists whether or not you are being paid for a particular tweet. If you are endorsing the conference in your tweets, your audience has a right to know about your relationship. That said, some of your tweets responding to questions about the event might not be endorsements, because they aren’t communicating your opinions about the conference (for example, if someone just asks you for a link to the conference agenda).

Also, if you respond to someone’s questions about the event via email or text, that person probably already knows your affiliation or they wouldn’t be asking you. You probably wouldn’t need a disclosure in that context. But when you respond via social media, all your followers see your posts and some of them might not have seen your earlier disclosures.

With respect to posting the conference’s badge on your Twitter profile page, a disclosure on a profile page isn’t sufficient because many people in your audience probably won’t see it. Also, depending upon what it says, the badge may not adequately inform consumers of your connection to the trade association. If it’s simply a logo or hashtag for the event, it won’t tell consumers of your relationship to the association.

I share in my social media posts about products I use. Do I actually have to say something positive about a product for my posts to be endorsements covered by the FTC Act?

Simply posting a picture of a product in social media, such as on Pinterest, or a video of you using it could convey that you like and approve of the product. If it does, it’s an endorsement.

You don’t necessarily have to use words to convey a positive message. If your audience thinks that what you say or otherwise communicate about a product reflects your opinions or beliefs about the product, and you have a relationship with the company marketing the product, it’s an endorsement subject to the FTC Act.

Of course, if you don’t have any relationship with the advertiser, then your posts simply are not subject to the FTC Act, no matter what you show or say about the product. The FTC Act covers only endorsements made on behalf of a sponsoring advertiser.

My Facebook page identifies my employer. Should I include an additional disclosure when I post on Facebook about how useful one of our products is?

It’s a good idea. People reading your posts in their news feed – or on your profile page – might not know where you work or what products your employer makes. Many businesses are so diversified that readers might not realize that the products you’re talking about are sold by your company.

A famous athlete has thousands of followers on Twitter and is well-known as a spokesperson for a particular product. Does he have to disclose that he’s being paid every time he tweets about the product?

It depends on whether his followers understand that he’s being paid to endorse that product. If they know he’s a paid endorser, no disclosure is needed. But if a significant portion of his followers don’t know that, the relationship should be disclosed. Determining whether followers are aware of a relationship could be tricky in many cases, so we recommend disclosure.

A famous celebrity has millions of followers on Twitter. Many people know that she regularly charges advertisers to mention their products in her tweets. Does she have to disclose when she’s being paid to tweet about products?

It depends on whether her followers understand that her tweets about products are paid endorsements. If a significant portion of her followers don’t know that, disclosures are needed. Again, determining that could be tricky, so we recommend disclosure.

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Product Placements

What does the FTC have to say about product placements on television shows?

The Federal Communications Commission (FCC, not FTC) law requires TV stations to include disclosures of product placement in TV shows.

FTC staff has expressed the opinion that under the FTC Act, product placement (that is, merely showing products or brands in third-party entertainment or news content – as distinguished from sponsored content or disguised commercials), doesn’t require a disclosure that the placement was paid-for by the advertiser.

What if the host of a television talk show expresses her opinions about a product – let’s say a videogame – and she was paid for the promotion? The segment is entertainment, it’s humorous, and it’s not like the host is an expert. Is that different from a product placement and does the payment have to be disclosed?

If the host endorses the product – even if she is just playing the game and saying something like “wow, this is awesome” – it’s more than a product placement. If the payment for the endorsement isn’t expected by the audience and it would affect the weight the audience gives the endorsement, it should be disclosed. It doesn’t matter that the host isn’t an expert or the segment is humorous as long as the endorsement has credibility that would be affected by knowing about the payment. However, if what the host says is obviously an advertisement – think of an old-time television show where the host goes to a different set, holds up a cup of coffee, says “Wake up with ABC Coffee. It’s how I start my day!” and takes a sip – a disclosure probably isn’t necessary.

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Endorsements by Individuals on Social Networking Sites

Many social networking sites allow you to share your interests with friends and followers by clicking a button or sharing a link to show that you’re a fan of a particular business, product, website or service. Is that an “endorsement” that needs a disclosure?

Many people enjoy sharing their fondness for a particular product or service with their social networks.

If you write about how much you like something you bought on your own and you’re not being rewarded, you don’t have to worry. However, if you’re doing it as part of a sponsored campaign or you’re being compensated – for example, getting a discount on a future purchase or being entered into a sweepstakes for a significant prize – then a disclosure is appropriate.

I am an avid social media user who often gets rewards for participating in online campaigns on behalf of brands. Is it OK for me to click a “like” button, pin a picture, or share a link to show that I’m a fan of a particular business, product, website or service as part of a paid campaign?

Using these features to endorse a company’s products or services as part of a sponsored brand campaign probably requires a disclosure.

We realize that some platforms – like Facebook’s “like” buttons – don’t allow you to make a disclosure. Advertisers shouldn’t encourage endorsements using features that don’t allow for clear and conspicuous disclosures. However, we don’t know at this time how much stock social network users put into “likes” when deciding to patronize a business, so the failure to disclose that the people giving “likes” received an incentive might not be a problem.

An advertiser buying fake “likes” is very different from an advertiser offering incentives for “likes” from actual consumers. If “likes” are from non-existent people or people who have no experience using the product or service, they are clearly deceptive, and both the purchaser and the seller of the fake “likes” could face enforcement action.

I posted a review of a service on a website. Now the marketer has taken my review and changed it in a way that I think is misleading. Am I liable for that? What can I do?

No, you aren’t liable for the changes the marketer made to your review. You could, and probably should, complain to the marketer and ask them to stop using your altered review. You also could file complaints with the FTC, your local consumer protection organization, and the Better Business Bureau.

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How Should I Disclose That I Was Given Something for My Endorsement?

Is there special wording I have to use to make the disclosure?

No. The point is to give readers the essential information. A simple disclosure like “Company X gave me this product to try . . . .” will usually be effective.

Do I have to hire a lawyer to help me write a disclosure?

No. What matters is effective communication, not legalese. A disclosure like “Company X sent me [name of product] to try, and I think it’s great” gives your readers the information they need. Or, at the start of a short video, you might say, “Some of the products I’m going to use in this video were sent to me by their manufacturers.” That gives the necessary heads-up to your viewers.

When should I say more than that I got a product for free?

It depends on what else (if anything) you received from the company.

For example, if an app developer gave you their 99-cent app for free in order for you to review it, that might not have much effect on the weight that readers give to your review. But if the app developer also gave you $100, that would have a much greater effect on the credibility of your review. So a disclosure that simply said you got the app for free wouldn’t be good enough.

Similarly, if a company gave you a $50 gift card to give away to one of your readers and a second $50 gift card to keep for yourself, it wouldn’t be good enough to only say that the company gave you a gift card to give away.

I’m doing a review of a videogame that hasn’t been released yet. The manufacturer is paying me to try the game and review it. I was planning on disclosing that the manufacturer gave me a “sneak peak” of the game. Isn’t that enough to put people on notice of my relationship to the manufacturer?

No, it’s not. Getting early access doesn’t mean that you got paid. Getting a “sneak peak” of the game doesn’t even mean that you get to keep the game. If you get early access, you can say that, but if you are paid, you should say so.

Are you saying that I need to list the details of everything I get from a company for reviewing a product?

No. As long as your audience knows the nature of your relationship, it’s good enough. So whether you got $50 or $1,000 you could simply say you were “paid.” (That wouldn’t be good enough, however, if you’re an employee or co-owner.)

Would a single disclosure on my home page that “many of the products I discuss on this site are provided to me free by their manufacturers” be enough?

A single disclosure on your home page doesn’t really do it because people visiting your site might read individual reviews or watch individual videos without seeing the disclosure on your home page.

If I upload a video to YouTube and that video requires a disclosure, can I just put the disclosure in the description that I upload together with the video?

No, because it’s easy for consumers to miss disclosures in the video description. Many people might watch the video without even seeing the description page, and those who do might not read the disclosure. The disclosure has the most chance of being effective if it is made clearly and prominently in the video itself. That’s not to say that you couldn’t have disclosures in both the video and the description.

Would a button that says DISCLOSURE, LEGAL, or something like that which links to a full disclosure be sufficient?

No. A hyperlink like that isn’t likely to be sufficient. It does not convey the importance, nature, and relevance of the information to which it leads and it is likely that many consumers will not click on it and therefore miss necessary disclosures. The disclosures we are talking about are brief and there is no reason to hide them behind a hyperlink.

What about a platform like Twitter? How can I make a disclosure when my message is limited to 140 characters?

The FTC isn’t mandating the specific wording of disclosures. However, the same general principle – that people get the information they need to evaluate sponsored statements – applies across the board, regardless of the advertising medium. The words “Sponsored” and “Promotion” use only 9 characters. “Paid ad” only uses 7 characters. Starting a tweet with “Ad:” or “#ad” – which takes only 3 characters – would likely be effective.

The Guides say that disclosures have to be clear and conspicuous. What does that mean?

To make a disclosure “clear and conspicuous,” advertisers should use clear and unambiguous language and make the disclosure stand out. Consumers should be able to notice the disclosure easily. They should not have to look for it. In general, disclosures should be:

• close to the claims to which they relate;
• in a font that is easy to read;
• in a shade that stands out against the background;
• for video ads, on the screen long enough to be noticed, read, and understood;
• for audio disclosures, read at a cadence that is easy for consumers to follow and in words consumers will understand.

A disclosure that is made in both audio and video is more likely to be noticed by consumers. Disclosures should not be hidden or buried in footnotes, in blocks of text people are not likely to read, or in hyperlinks. If disclosures are hard to find, tough to understand, fleeting, or buried in unrelated details, or if other elements in the ad or message obscure or distract from the disclosures, they don’t meet the “clear and conspicuous” standard. With respect to online disclosures, FTC staff has issued a guidance document, .com Disclosures: How to Make Effective Disclosures in Digital Advertising, which is available on ftc.gov.

I’ve been paid to endorse a product in social media. My posts, videos, and tweets will be in Spanish. In what language should I disclose that I’ve been paid for the promotion?

The connection between an endorser and a marketer should be disclosed in whatever language or languages the endorsement is made, so your disclosures should be in Spanish.

I guess I need to make a disclosure that I’ve gotten paid for a video review that I’m uploading to YouTube. When in the review should I make the disclosure? Is it ok if it’s at the end?

It’s more likely that a disclosure at the end of the video will be missed, especially if someone doesn’t watch the whole thing. Having it at the beginning of the review would be better. Having multiple disclosures during the video would be even better. Of course, no one should promote a link to your review that bypasses the beginning of the video and skips over the disclosure. If YouTube has been enabled to run ads during your video, a disclosure that is obscured by ads is not clear and conspicuous.

I’m getting paid to do a videogame playthrough and give commentary while I’m playing. The playthrough – which will last several hours – will be live streamed. Would a disclosure at the beginning of the stream be ok?

Since viewers can tune in any time, they could easily miss a disclosure at the beginning of the stream or at any other single point in the stream. People should see a disclosure no matter when they tune in. There could be multiple, periodic disclosures throughout the stream. To be cautious, you could have a continuous, clear and conspicuous disclosure throughout the entire stream.

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Other Things for Endorsers to Know

Besides disclosing my relationship with the company whose product I’m endorsing, what are the essential things I need to know about endorsements?

The most important principle is that an endorsement has to represent the accurate experience and opinion of the endorser:

• You can’t talk about your experience with a product if you haven’t tried it.
• If you were paid to try a product and you thought it was terrible, you can’t say it’s terrific.

You can’t make claims about a product that would require proof the advertiser doesn’t have. The Guides give the example of a blogger commissioned by an advertiser to review a new body lotion. Although the advertiser does not make any claims about the lotion’s ability to cure skin conditions and the blogger does not ask the advertiser whether there is substantiation for the claim, she writes that the lotion cures eczema. The blogger is subject to liability for her unsubstantiated claims.

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Social Media Contests

My company runs contests and sweepstakes in social media. To enter, participants have to send a Tweet or make a pin with the hashtag, #XYZ_Rocks. (“XYZ” is the name of my product.) Isn’t that enough to notify readers that the posts were incentivized?

No. It’s likely that many readers would not understand such a hashtag to mean that those posts were made as part of a contest or that the people doing the posting had received something of value (in this case, a chance to win the contest prize). Making the word “contest” or “sweepstakes” part of the hashtag should be enough. However, the word “sweeps” probably isn’t, because it is likely that many people would not understand what that means.

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Online Review Programs

My company runs a retail website that includes customer reviews of the products we sell. We believe honest reviews help our customers and we give out free products to a select group of our customers for them to review. We tell them to be honest, whether it’s positive or negative. What we care about is how helpful the reviews are. Do we still need to disclose which reviews were of free products?

Yes. Knowing that reviewers got the product they reviewed for free would probably affect the weight your customers give to the reviews, even if you didn’t intend for that to happen. And even assuming the reviewers in your program are unbiased, your customers have the right to know which reviewers were given products for free. It’s also possible that the reviewers may wonder whether your company would stop sending them products if they wrote several negative reviews – despite your assurances that you only want their honest opinions – and that could affect their reviews.

My company, XYZ, operates one of the most popular multi-channel networks on YouTube. We just entered into a contract with a videogame marketer to pay some of our network members to produce and upload video reviews of the marketer’s games. We’re going to have these reviewers announce at the beginning of each video (before the action starts) that it’s “sponsored by XYZ” and also have a prominent simultaneous disclosure on the screen saying the same thing. Is that good enough?

Many consumers could think that XYZ is a neutral third party and won’t realize from your disclosures that the review was really sponsored (and paid for) by the videogame marketer, which has a strong interest in positive reviews. If the disclosure said, “Sponsored by [name of the game company],” that would be good enough.

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Soliciting Endorsements

My company wants to contact customers and interview them about their experiences with our service. If we like what they say about our service, can we ask them to allow us to quote them in our ads? Can we pay them for letting us use their endorsements?

Yes, you can ask your customers about their experiences with your product and feature their comments in your ads. If they have no reason to expect compensation or any other benefit before they give their comments, there’s no need to disclose your payments to them.

However, if you’ve given these customers a reason to expect a benefit from providing their thoughts about your product, you should disclose that fact in your ads. For example, if customers are told in advance that their comments might be used in advertising, they might expect to receive a payment for a positive review, and that could influence what they say, even if you tell them that you want their honest opinion. In fact, even if you tell your customers that you aren’t going to pay them but that they might be featured in your advertising, that opportunity might be seen as having a value, so the fact that they knew this when they gave the review should be disclosed (e.g., “Customers were told in advance they might be featured in an ad.”).

I’m starting a new Internet business. I don’t have any money for advertising, so I need publicity. Can I tell people that if they say good things about my business in online reviews, I’ll give them a discount on items they buy through my website?

It’s not a good idea. Endorsements must reflect the honest opinions or experiences of the endorser, and your plan could cause people to make up positive reviews even if they’ve never done business with you. However, it’s okay to invite people to post reviews of your business after they’ve actually used your products or services. If you’re offering them something of value in return for these reviews, tell them in advance that they should disclose what they received from you. You should also inform potential reviewers that the discount will be conditioned upon their making the disclosure. That way, other consumers can decide how much stock to put in those reviews.

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What Are an Advertiser’s Responsibilities for What Others Say in Social Media?

Our company uses a network of bloggers and other social media influencers to promote our products. We understand we’re responsible for monitoring our network. What kind of monitoring program do we need? Will we be liable if someone in our network says something false about our product or fails to make a disclosure?

Advertisers need to have reasonable programs in place to train and monitor members of their network. The scope of the program depends on the risk that deceptive practices by network participants could cause consumer harm – either physical injury or financial loss. For example, a network devoted to the sale of health products may require more supervision than a network promoting, say, a new fashion line. Here are some elements every program should include:

1. Given an advertiser’s responsibility for substantiating objective product claims, explain to members of your network what they can (and can’t) say about the products – for example, a list of the health claims they can make for your products;
2. Instruct members of the network on their responsibilities for disclosing their connections to you;
3. Periodically search for what your people are saying; and
4. Follow up if you find questionable practices.

It’s unrealistic to expect you to be aware of every single statement made by a member of your network. But it’s up to you to make a reasonable effort to know what participants in your network are saying. That said, it’s unlikely that the activity of a rogue blogger would be the basis of a law enforcement action if your company has a reasonable training and monitoring program in place.

Our company’s social media program is run by our public relations firm. We tell them to make sure that what they and anyone they pay on our behalf do complies with the FTC’s Guides. Is that good enough?

Your company is ultimately responsible for what others do on your behalf. You should make sure your public relations firm has an appropriate program in place to train and monitor members of its social media network. Ask for regular reports confirming that the program is operating properly and monitor the network periodically. Delegating part of your promotional program to an outside entity doesn’t relieve you of responsibility under the FTC Act.

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What About Intermediaries?

I have a small network marketing business. Advertisers pay me to distribute their products to members of my network who then try the product for free. How do the principles in the Guides affect me?

You should tell the participants in your network that if they endorse products they have received through your program, they should make it clear they got them for free. Advise your clients – the advertisers – that if they provide free samples directly to your members, they should remind them of the importance of disclosing the relationship when they talk about those products. Put a program in place to check periodically whether your members are making those disclosures, and to deal with anyone who isn’t complying.

My company recruits “influencers” for marketers who want them to endorse their products. We pay and direct the influencers. What are our responsibilities?

Because of your role in recruiting and directing the influencers, your company is responsible for any failures by the influencers you pay to adequately disclose that they received payments for their endorsements. Teach your influencers to adequately disclose their compensation for endorsements and take reasonable steps to monitor their compliance with that obligation.

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What About Affiliate or Network Marketing?

I’m an affiliate marketer with links to an online retailer on my website. When people read what I’ve written about a particular product and then click on those links and buy something from the retailer, I earn a commission from the retailer. What do I have to disclose? Where should the disclosure be?

If you disclose your relationship to the retailer clearly and conspicuously on your site, readers can decide how much weight to give your endorsement.

In some instances – like when the affiliate link is embedded in your product review – a single disclosure may be adequate. When the review has a clear and conspicuous disclosure of your relationship and the reader can see both the review containing that disclosure and the link at the same time, readers have the information they need. You could say something like, “I get commissions for purchases made through links in this post.” But if the product review containing the disclosure and the link are separated, readers may lose the connection.

As for where to place a disclosure, the guiding principle is that it has to be clear and conspicuous. The closer it is to your recommendation, the better. Putting disclosures in obscure places – for example, buried on an ABOUT US or GENERAL INFO page, behind a poorly labeled hyperlink or in a “terms of service” agreement – isn’t good enough. Neither is placing it below your review or below the link to the online retailer so readers would have to keep scrolling after they finish reading. Consumers should be able to notice the disclosure easily. They shouldn’t have to hunt for it.

Is “affiliate link” by itself an adequate disclosure? What about a “buy now” button?

Consumers might not understand that “affiliate link” means that the person placing the link is getting paid for purchases through the link. Similarly, a “buy now” button would not be adequate.

What if I’m including links to product marketers or to retailers as a convenience to my readers, but I’m not getting paid for them?

Then there isn’t anything to disclose.

Does this guidance about affiliate links apply to links in my product reviews on someone else’s website, to my user comments, and to my tweets?

Yes, the same guidance applies anytime you endorse a product and get paid through affiliate links.

It’s clear that what’s on my website is a paid advertisement, not my own endorsement or review of the product. Do I still have to disclose that I get a commission if people click through my website to buy the product?

If it’s clear that what’s on your site is a paid advertisement, you don’t have to make additional disclosures. Just remember that what’s clear to you may not be clear to everyone visiting your site, and the FTC evaluates ads from the perspective of reasonable consumers.

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Expert Endorsers Making Claims Outside of Traditional Advertisements

One of our company’s paid spokespersons is an expert who appears on news and talk shows promoting our product, sometimes along with other products she recommends based on her expertise. Your Guides give an example of a celebrity spokesperson appearing on a talk show and recommend that the celebrity disclose her connection to the company she is promoting. Does that principle also apply to expert endorsers?

Yes, it does. Your spokesperson should disclose her connection when promoting your products outside of traditional advertising media (in other words, on programming that consumers won’t recognize as paid advertising). The same guidance also would apply to comments by the expert in her blog or on her website.

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Employee Endorsements

I work for a terrific company. Can I mention our products to people in my social networks? How about on a review site? My friends won’t be misled since it’s clear in my online profiles where I work.

First, we recommend that you check with your employer to make sure you’re complying with its policies before using any form of social media to talk about the company’s products.

If your company allows employees to use social media to talk about its products, you should make sure that your relationship is disclosed to people who read your online postings about your company or its products. Put yourself in the reader’s shoes. Isn’t the employment relationship something you would want to know before relying on someone else’s endorsement? Listing your employer on your profile page isn’t enough. After all, people who just read what you post on a review site won’t get that information.

People reading your posting on a review site probably won’t know who you are. You definitely should disclose your employment relationship when making an endorsement.

Our company’s policy says that employees should not post positive reviews online about our products without clearly disclosing their relationship to the company. All of our employees agree to abide by this policy when they are hired. But we have several thousand people working here and we can’t monitor what they all do on their own computers and other devices when they aren’t at work. Are we liable if an employee posts a review of one of our products, either on our company website or on a social media site and doesn’t disclose that relationship?

It wouldn’t be reasonable to expect you to monitor every social media posting by all of your employees. However, you should establish a formal program to remind employees periodically of your policy, especially if the company encourages employees to share their opinions about your products. Also, if you learn that an employee has posted a review on the company’s website or a social media site without adequately disclosing his or her relationship to the company, you should remind them of your company policy and ask them to remove that review or adequately disclose that they’re an employee.

What about employees of an ad agency or public relations firm? Can my agency ask our employees to spread the buzz about our clients’ products?

First, an ad agency (or any company for that matter) shouldn’t ask employees to say anything that isn’t true. No one should endorse a product they haven’t used or say things they don’t believe, and an employer certainly shouldn’t encourage employees to do that.

Moreover, employees of an ad agency or public relations firm have a connection to the advertiser, which should be disclosed in all social media posts. Agencies asking their employees to spread the word must instruct those employees about their responsibilities to disclose their relationship.

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Using Testimonials That Don’t Reflect the Typical Consumer Experience

We want to run ads featuring endorsements from consumers who achieved the best results with our company’s product. Can we do that?

Testimonials claiming specific results usually will be interpreted to mean that the endorser’s experience reflects what others can also expect. Statements like “Results not typical” or “Individual results may vary” won’t change that interpretation. That leaves advertisers with two choices:

1. Have adequate proof to back up the claim that the results shown in the ad are typical, or
2. Clearly and conspicuously disclose the generally expected performance in the circumstances shown in the ad.

How would this principle about testimonialists who achieved exceptional results apply in a real ad?

The Guides include several examples with practical advice on this topic. One example is about an ad in which a woman says, “I lost 50 pounds in 6 months with WeightAway.” If consumers can’t generally expect to get those results, the ad should say how much weight consumers can expect to lose in similar circumstances – for example, “Most women who use WeightAway for six months lose at least 15 pounds.”

Our company website includes testimonials from some of our more successful customers who used our product during the past few years and mentions the results they got. We can’t figure out now what the “generally expected results” were back then. What should we do? Do we have to remove those testimonials?

There are two issues here. First, according to the Guides, if your website says or implies that the endorser currently uses the product in question, you can use that endorsement only as long as you have good reason to believe the endorser does still use the product. If you’re using endorsements that are a few years old, it’s your obligation to make sure the claims still are accurate. If your product has changed, it’s best to get new endorsements.

Second, if your product is the same as it was when the endorsements were given and the claims are still accurate, you probably can use the old endorsements if the disclosures are consistent with what the generally expected results are now.

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Where Can I Find Out More?

The FTC works to prevent fraudulent, deceptive and unfair practices in the marketplace and to provide information to businesses to help them comply with the law. For free information, visit the BCP Business Center, business.ftc.gov. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. Watch a video, How to File a Complaint, at consumer.ftc.gov/media to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

If you have an Instagram account with thousands of followers, is it legal to accept money from a product in exchange for featuring them in a post? Is it okay for you to pay a blogger for publishing a positive post about your business? In the U.S., enforcing advertising laws and regulations — and answering questions like those — is the responsibility of the Federal Trade Commission (FTC). Below, we’ve collected links to several resources from the FTC that provide guidelines for small businesses related to advertising laws and regulations. By the way, here are the answers to the questions about paid posts on Instagram and blogs: It’s legal, but only if it is disclosed clearly to the reader or user that the post is a paid sponsorship. 

Three basic “truth in advertising” guidelines

• Advertising must be truthful and non-deceptive
• Advertisers must have evidence to back up their claims
• Advertisements cannot be unfair

Additional laws apply to ads for specialized products like consumer leases, credit, ads with a 900 telephone number, and products sold through mail order or telephone sales. State and local governments also regulate advertising, and enforcement is usually the responsibility of a state attorney general, a consumer protection agency or a local district attorney.

Resources and guides to help a small business comply with federal advertising laws

General Information

• Advertising and Marketing Information for Small Businesses (FTC)Provides information and guidance about how to comply with laws covering truth-in-advertising, marketing, and product labeling laws and regulations. The site also includes information on specific types of products and services.
• Frequently Asked Questions: A Guide for Small Business(FTC)Offers answers to common questions about truth-in-advertising laws, unfair practices, and rules that apply to specific products and types of advertising.

Pricing Rules

• Guide Against Deceptive PricingOffers guidance on how to comply with laws regarding comparison and bargain pricing.
• Guide Against Bait AdvertisingExplains how to avoid illegal bait and switch tactics when pricing products.
• Guide Concerning the Use of the Word “Free” and Similar Representations (PDF)Documents the proper ways to advertise “free” items, such as “buy one, get one free” promotions.

Endorsements and Testimonials

• Guide Concerning Use of Endorsements and Testimonials in AdvertisingExplains how to advertise using endorsements from customers, experts, and critical reviews.

State and Local Advertising Laws

Individual states and some localities have also passed specific truth-in-advertising laws. The Consumer Action Handbook

Provides links to state and local agencies responsible for enforcing truth-in-advertising and related consumer protection laws.

Also on SmallBusiness.com

How to Legally Use Endorsements, Reviews & Testimonies in Your Marketing

In a previous article, I gave this advice to big-company marketers trying to reach small business decision makers: Don’t use the abbreviation (or, more specifically, an initialism*) SMB!

As I explained in that article, “SMB” is an initialism for the term “small and medium business,” a term used by marketers who sell things to medium-sized (or, “mid-size”) businesses. However, it is NOT an initialism used by any small business owners to describe themselves. And so when they see SMB in the sales copy of a brochure, advertisement or website from a big company, they turn to Google to search for what the heck SMB means. There, they learn that it is an initialism for Server Message Block. Huh? What’s that got to do with small business? you ask. Nothing. And that’s what it also means to small business decision makers.

There’s an exception to this “SMB” dilemma. That’s when it’s SME (an acronym used outside the U.S.) and not SMB. When it’s SME, it means “small and medium enterprises.” That, or Socialist market economy, the economic system in the People’s Republic of China.

Bottomline | Assume your customers don’t know the buzzwords, acronyms, and abbreviations you know.

Acronyms and buzzwords are okay to use, except when they’re not

Every business, industry, department, passion, occupation, location, etc., has its own language comprised of nicknames, acronyms, abbreviations and buzzwords. Sometimes they are fine to use; other times not so fine.

| Signals that you belong to a common tribe

| Shortens long explanations

| Keeps you from being understood by those not in the tribe

Here’s my advice

(Actually, it’s not my advice. It’s advice from the late Osmo Wiio.)

In other words, unless you are absolutely sure the person or people to whom you are sending the message know precisely what the acronym or abbreviation means, DON’T USE IT.

One more time: If you want communication to work, create it for the recipient, not for yourself.

Some Help | Wikipedia  List of business and finance abbreviations

*An acronym is a word formed from the first letters of a series of words, such as PAC for “political action committee.” An initialism is an abbreviation that is formed from the first letters of a series of words but is not pronounced as a word, for example, SBA for Small Business Administration.

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According to reports last week, Google is planning to add a default ad-blocking extension to its mobile and desktop versions of the Chrome browser, the world’s most used browser. So why would Google–the largest, by far, online advertising platform on the web–block ads? Easy answer: Someone has to or we’ll all look for ways to block all ads.

According to the initial report by the Wall Street Journal, Chrome will only target “unacceptable ads” as defined by the Coalition for Better Ads. The report says “people familiar with the plans” describe the move as a “defensive” one. Ad blockers are gaining in popularity, and with Chrome’s 50+ percent browser market share and auto-updating ability, the Chrome ad blocker would instantly become the most widely used solution out there.

The conspiracy theories begin

According to Arstechnica, this would give Google control over the ad-blocking market, the ad industry as a whole, and even over its competitors, which offer many of the “unacceptable ad” formats the coalition is targeting.

Quote:

“Third-party ad-blocking solutions like Adblock Plus actually charge web sites money to display ads to Adblock Plus users, and Google is a member of this whitelist-for-cash program. Running its own ad-blocking program might shut out, or at least reduce, the fees the company pays to third parties like Adblock Plus. Chrome already blocks window-spawning pop-up ads, but the move to block even more ads would still be a counter-intuitive one. To beat the ad blockers, Google must become an ad blocker.”

For a guide to the Google ad blocker conspiracy theories, visit Digiday’s roundup.

The ad formats and ‘experiences’ likely to be auto-blocked by Google

For those who don’t care to view Google’s motives from a grassy knoll, the research by the Coalition for Better Ads identified the types of ads that rank lowest across a range of user experience factors. More significantly, the Coalition’s research suggests that the volume of such ads correlates with the likelihood of the use of adblockers. In other words, if Google and others don’t do something about the ad formats that cause users to install ad blockers, those users will take matters into their own hands. Besides, it would only be a conspiracy if Google tried to claim exclusivity on blinking “coming soon” signs and dancing mortgage loans.

Here are the most hated formats on the web. If your business uses any of these, go ahead and start pulling hook.

The mobile ads we think are okay, and the ones we hate

An interesting graphical interpretation of the Coalition for Better Ads’ research into what are the most unpopular ad formats and “experiences.” It’s impossible to read in this small size, so click to download a PDF of the ranking.

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Coalition for Better Ads

One of the most challenging things for a small business to obtain is, with great irony, often described as being “free” — as in, “free publicity.” But such publicity can cost a lot of time and creativity and hard work. (Thus, the more enlightened marketer calls it “earned,” not free or paid.) Traditionally, the work of someone who helps raise the visibility of a business or product is a public relations expert. Big companies and their experts know that getting covered by the news media adds credibility, recognition and brand reinforcement to a business of any size. But I think that’s especially true for a small business. These days, it is even harder to get covered by the news media. Why? There are fewer and fewer full-time reporters or producers working at traditional media companies. That’s because there are fewer listeners, readers or watchers of those channels. (I blame those new-media online sources like SmallBusiness.com.)

Some public relations tips from the experts

Recently, Anna Issac, writing for the Telegraph, asked several public relations experts for their tips to small businesses who hope to gain recognition in their targeted media (be it, hometown or the industry in which they work).

“The reality is that you have about four lines to pique their interest, and if you spend that time not getting to the point of your story, you will have lost them…Don’t force a story to tie in with a national or global event – it almost always sounds as if it has been.”

(Shauna McCarthy, Edelman)

“Translating your drive, energy and confidence in a written press release can be hard. Keep it simple, refreshing and to the point. If you get this right, journalists will write and readers will engage with you and talk about you….Stay away from unrealistic clichés such as ‘groundbreaking’ or ‘world’s first’. Save them for the cure for cancer.”

(Jenny Tod, Marlin PR)

“It also helps to begin your approach by following journalists on Twitter, to get a sense of what interests them, then start talking to them about it. And be persistent; building relationships with journalists can take months, or even years.”

(Zoe Amar, Zoe Amar Communications)

For more tips, see: the Telegraph”PR tips for small businesses”

Since the advent of the browser-based web, a parade of pundits have predicted the death of advertising. The pre-internet advertising channels were doomed because they could not be personalized in ways that target individual customers, they argued. And internet advertising was dooming itself, said others, crushing under the weight of ubiquitous pop-up promotions enticing us to click 30 pages of a slide show revealing what 1980-era celebrities look like today. But something strange happened on the way to advertising’s funeral: It is growing at a record pace.

This year (2016), advertising in the U.S. will grow at over twice the rate of the overall economy, according to forecasts by Warc, an advertising research firm. The current year-end forecast represents an upgrade of nearly one percentage point (or, 18.3%) over their prediction made last December.

$178 Billion | U.S. advertising spending in 2016, a record high
+5.8% | Increase in total advertising spending over 2015, the fastest rate since 2010
+6.6% | Percentage increase in TV advertising spent (Olympics and presidential election helped boost spending)
$68 Billion | TV advertising spending

2017 Advertising growth or decline, by media

Next year will likely be the year the internet surpasses TV as the largest advertising channel.

+13.7% | Internet advertising ($76 Billion, 1/2 Mobile)
 +5.1% | Movie in-theater advertising
+3.3% | Outdoor advertising
 -2.8% | Radio advertising
 -4.5% | TV advertising ($65 Billion)
-12.4% | Magazine advertising
-12.7% | Newspaper advertising

Advertising trivia

$553.70 | The amount of advertising spent for for every man, woman and child in the US next year, up $60 from five years earlier.

VIA | Warc.com
HT / Six Pixels of Separation “Advertising. Full Steam Ahead“

Typically, our advice about online marketing involves building a relationship with your regular customers. However during the summer, lots of potential one-time customers may be coming within a few blocks or miles of your business who are looking for a business just like your’s. Who are they? Summer vacationers jumping in their cars and heading to wherever the highway leads.

According to AAA, Americans are hitting the road for vacations in record numbers due to low gas prices (in some places, 50¢ less per gallon than last year). Even if your business is not typically a vacation destination, with so many vacationers on the road you should go ahead and take a few moments and do a few things that will attract to your business some of these road-warrior vacationers.

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By the Numbers | Summer Vacations

People are hitting the road

45 % | Percent of Americans who take a summer vacation
91 % | Percent of summer trips that are in personal vehicles
  7 % | Percent of summer trips that are by air
  2 % | Percent of summer trips that are by train or bus

284 miles (one-way) | Average distance traveled on a summer trip

Most popular destinations

45 % | Beach / Ocean
42 % | City
21 % | National Parks
17 % | Lake
14 % | Resort

Most popular summer vacation activities

54 % | Shopping
49 % | Visiting Historical Sights
49 % | Swimming / Water sports
46 % | Going to a Park or National Park
46 % | Sightseeing Tours

Most people plan their vacations like the Griswolds

While the savviest of vacationers buy all the travel books and map out hour-by-hour itineraries, most of us are like the Griswolds, the hilariously misfortunate family in National Lampoon’s Vacation.

85% | Leisure travelers who don’t decide on activities until after arriving at their destination

Most Popular Summer Days for Road Trips

59 % | Any week
37 % | Independence Day
29 % | Memorial Day
27 % | Labor Day

Sources | Trip Advisor, Equation Research, Harris Interactive, Money Crashers, Google
Via | StatisticBrain.com

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Tips for getting your business discovered by vacationers passing through town or visiting your city or town

Tip #1 | Vacationers do not live by food alone

Think of all the reasons people might want or need to pull off the highway and visit your town. They may be looking for a retail specialty shop, food market, or a hardware store, a wide range of eateries, an entertainment break. A recreational spot for kids to play and burn up some energy. A helpful mechanic can keep a trip from turning into a disaster. A key thing to remember: The vacationer will be using a mobile device and search for information from nearby.

Tip #2 | Update your business information on Google, Yelp and Trip Advisor

When people are passing through town, they will often use Google to look for a product or service they need. All of these users will be letting Google know their location, so your business will show up if it relates the user’s search. Make sure the information on those listings are correct and up to date.

Google | If you haven’t already, claim your Google business profile with Google My Business (More info …)

Yelp | If it’s a restaurant (or all types of retail shops) they are seeking, Yelp.com will be another place they look. Claim your Yelp Business page here.

TripAdvisor | If they are staying a few hours or days in your town, they will likely turn to Trip Advisor. Claim your TripAdvisor listing

Be sure to add summertime photos to your business profile. Travelers are often unfamiliar with their surroundings and photos help make it easier for people to see what your business has to offer. Need more convincing? Here’s what Google says:

35% more clicks | Google business profile with photos vs. no photos
42% more requests for directions | Google business profiles with photos vs. no photos

About reviews

Yelp provides simple-to-understand guidelines about reviews in an article plainly labeled, “Don’t Ask for Reviews.”

There is an important distinction between “Hey, write a review about me on Yelp,” [BAD] and “Hey, check us out on Yelp!” [GOOD]. The latter allows consumers to review your online reputation without feeling like they’re being forced to write a review, Yelp advises. “To an established Yelp community user and reviewer, a mention of your Yelp presence can act like a dog-whistle prompting them to share their feedback about your business with fellow Yelpers.”

Tip #3 |Update your website with a welcome travelers message & promotion

Each of those travel-related search engines will have a link to your business website that many people will click. Make sure your website looks as inviting as your business is.

Tip #4 | Experiment with using  highly targeted (by location) mobile ads on Google and Yelp.

| Information about advertising on Yelp
| Information about mobile advertising on Google

YouTube says that with the free app (available for iPhone today in the U.S. and Canada) anyone can create a video ad for their business quickly and easily—right from their phone. “No editing experience required.”(Note: Editing experience is not the only thing that goes into creating great video. Talent and creativity help.)

We will be trying out the new app in a future post.

Promotional videos via YouTube Director for Business

Learn More | YouTube Director Help Center
Download | YouTube Director for Business

Photo: YouTube.com